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Shipments and returns

Your pack shipment

Orders received are shipped within 24 to 48 hours after customer final email confirmation, excluding weekends and holidays. Small parcels are normally shipped by Air Mail and larger parcels by either UPS or Federal Express ground.

Returns: Merchandise must be returned within 7 days of receipt in order to obtain a credit.  Defective merchandise will either be replaced and re-shipped without charge or a full credit given. Merchandise which is returned that is not defective, will be charged a 15% re-stocking fee. All merchandise must be returned in its original packaging in re-sellable condition.  The original shipping charge will not be refunded. GST Tax  Will only be added with your product if you are from Canada.

Order By Fax: Simply complete and review your shopping cart, print it out with the products you wish to order. Then fax us at 1-450-699-5999.

Our actual business hours are from 9 am to 4 pm. eastern standard time excluding weekends and holidays. For your convenience this is a 24 hour fax order line, so you can place orders any time, after hours or over the weekend. We will send you an email containing the actual total that would be charged to your credit card which is subject to your final approval. We only charge your card at the actual time of shipment.

Backorders: Backorders are not a common discrepancy although it does happen. If this were to occur you would be receiving a second shipment within 7 days unless further notice. If the items are not available within a 15 day period, we will notify you via email.

Payments: In House we accept VISA and MasterCard only, or we also accept PayPal with any other credit card. We only charge your card at the time of shipment. We also accept cashier checks, certified checks and money orders. Payment may also be made with a personal check but your item, items will not be shipped until the check clears this can take from 10 to 14 days.

Please Note: Even if you process an order through our secure online shopping cart you will not be charged until you re-confirm our final detailed email invoice. We process payments in house and do not use Internet gateway payment systems for security reasons.